Shipping policy
We’re committed to delivering your order as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days. Once your order has been processed and dispatched, you’ll receive a confirmation email with tracking information where available.
Delivery Times
Estimated transit times after dispatch are:
- United Kingdom and United States: 7–12 business days
- Canada: 8–15 business days
Order processing time is additional. Transit times are estimates, not guaranteed arrival dates.
Please note that delivery times are estimates and may vary during busy periods, public holidays or due to circumstances outside of our control.
Shipping Costs
Free shipping with no minimum spend to the United Kingdom, United States and Canada.
Tracking Your Order
Once your order has been dispatched, you’ll receive a tracking number via email where available so you can follow your delivery.
Delays
While we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to customs, courier services, weather conditions or other unforeseen circumstances. We appreciate your patience should this happen.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. Elara Haus cannot be responsible for delays or lost parcels caused by incorrect or incomplete delivery information provided at checkout.
Lost or Damaged Orders
If your order arrives damaged or you believe your parcel has been lost in transit, please contact us as soon as possible. We’ll work with our shipping partners to resolve the issue and keep you informed throughout the process.
Contact Us
If you have any questions regarding shipping or your order, please contact us at: elarahaus@gmail.com.