Shipping policy

We’re committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been processed and dispatched, you’ll receive a confirmation email with tracking information where available.

Delivery Times

Estimated delivery times are:

United Kingdom: 5–10 business days

Please note that delivery times are estimates and may vary during busy periods, public holidays or due to circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions on selected orders.

Tracking Your Order

Once your order has been dispatched, you’ll receive a tracking number via email where available so you can follow your delivery.

Delays

While we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to customs, courier services, weather conditions or other unforeseen circumstances. We appreciate your patience should this happen.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Elara Haus cannot be responsible for delays or lost parcels caused by incorrect or incomplete delivery information provided at checkout.

Lost or Damaged Orders

If your order arrives damaged or you believe your parcel has been lost in transit, please contact us as soon as possible. We’ll work with our shipping partners to resolve the issue and keep you informed throughout the process.

Contact Us

If you have any questions regarding shipping or your order, please contact us at: elarahaus@gmail.com.