Refund policy
At Elara Haus, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in the original packaging where possible.
- Include proof of purchase.
To start a return, please contact us at: elarahaus@gmail.com
If your return is accepted, we’ll provide instructions on how to return your item.
Items sent back without first contacting us may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the issue.
We’ll work with you to resolve the problem as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
If you’d like a different item, please return your original purchase (if eligible) and place a new order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on products that have been used unless they arrive faulty or damaged.
Gift cards are also non-refundable.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or card provider to process the refund after it has been approved.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been processed or dispatched may not be eligible for cancellation.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at: