Returns & Refund Policy
Last updated: June 2025
Our Returns Policy
We want you to love your Elara Haus blender. If you're not completely satisfied, we accept returns within 30 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.
How to Start a Return
To initiate a return, please email us at hello@elara-haus.com with your order number and reason for return. We'll respond within 2 business days with return instructions. Please do not send items back without prior authorisation.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping fees (if any) are non-refundable.
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at hello@elara-haus.com with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.
Exchanges
We do not offer direct exchanges. If you'd like a different item, please return the original (subject to our returns conditions) and place a new order.
Non-Returnable Items
Items that have been used, are missing original packaging, or were purchased during a final sale are not eligible for return.
Need help? Reach us at hello@elara-haus.com
ELARA HAUS
Blend fresh. Live well.
Portable blending designed for the way you live — fresh smoothies, clean ingredients, and healthy habits made effortless wherever you go.
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